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Hosting resources and services are sold in plans or packages.
A new customer that signs up for a plan gets an account with home
directories on the web and mail servers, a certain amount of free
web and mail disk space, a certain amount of traffic to use for free,
a certain number of free mailboxes, and some other resources.
The quantity of such free resources is different in each plan and
is changed with plan wizards.
When a user needs more disk space or mailboxes or any other resources,
he can buy them at the price which is set for his plan. You can
set prices when you create a plan or at any later time.
Should the need arise, customers can change their hosting plan.
You can configure which plans customers can upgrade from and to
as suggested in the
Compatible Plans guide.
To create a new hosting plan in the system:
- Select Plan Wizards in the Info menu.
- Click Select for the type of the plan you would like to create.
- Follow the wizard. Explanations to the wizard can be found
here.
To edit resources or prices in an existing hosting plan:
- Select Plans in the Info menu.
- Click the name of the plan you want to edit.
- Follow the wizard. Explanations to the wizard can be found
here.
These are the types of plans you may need:
| Plan(s) |
Used to: |
Related docs |
| Administrative |
administer your hosting system |
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| Tech Support Admin |
answer trouble tickets and assign them to other support staff |
Providing Technical Support |
| Tech Support |
answer trouble tickets only |
Providing Technical Support |
| System (Service) |
manage your corporate (promotion) site |
Hosting Your Own Domain |
| Unix |
provideUnixx-based hosting services |
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| Windows |
provide windows-based hosting services |
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| Zeus |
host customer accounts on Zeus web server |
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| E-Mail Only |
provide only e-mail services |
|
| Real Unix |
provide Unix-based RealMedia hosting |
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| Real Windows |
provide Windows-based RealMedia hosting |
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